Booking Conditions

The accommodation that we advertise can only be used for holiday letting for the period of your booking, and you have no further rights. No booking is an ‘Assured Shorthold Tenancy’ or protected under the Protection from Eviction Act 1977, or any similar applicable legislation.

 Our booking services with you are available for your personal, non-commercial use only. You may not offer for resale any booking services

 You must i) be at least 18 years old at the time of booking; ii) be authorised to make the booking by all adult party members; and iii) ensure that they are aware of, and agree to comply with, these booking conditions.

 You are responsible for making all payments to us.

 You must ensure that all information you provide to us is true, accurate, current and complete. You must update us promptlyif your details change.

 You are responsible for satisfying yourself that the accommodation and location meet your party’s needs before booking.

 You must inform us in writing of any medical condition or disability affecting you or any party member, and any special requests, before confirming your booking. Neither we, nor the Owner, can guarantee that such requests will be met (confirmation that we have passed the request on to the Owner, or it showing on any documentation from us, is not confirmation that the request will be met). If the Owner cannot accommodate your needs or meet any special requests, we or the Owner may cancel your booking without any liability to you.

 Once we have received the required deposit payment from you, we will send you written confirmation of your booking. This is when your binding contract with the Owner begins.

 If you book through a third-party travel agent, we will send your confirmation and any other documentation to them.

 We, on behalf of the Owner, reserve the right to refuse any booking before we send written confirmation. If we do so, we willpromptly let you know and refund you, but neither we nor the Owner will have any legal or financial responsibility to you.

 As soon as you receive your confirmation, please check the details carefully and let us know immediately if anything isincorrect. We are not responsible for any errors in any documentation, except where the error is made by us.

 Even if we have sent you a written confirmation we, on behalf of the Owner, have the right to cancel a booking where thereare reasonable grounds to believe that (i) the booking is not legitimate; (ii) you are likely to breach these booking conditions or any restrictions or requirements stated on the accommodation advertisement; (iii) you have provided incorrect information; (iv) you have behaved in a vexatious, abusive or unlawful manner to the Owner, their representative or our staff. If we cancel your booking in these circumstances, we will tell you in writing and neither we nor the Owner will have any legal or financial responsibility to you.

 We recommend that you take out travel insurance to cover you and your party’s needs for your total stay.

When you book, you must pay i) full amount (see clause 7 (Deposit)); ii) any applicable booking fee; iii) any applicable handling fee (the amount of which we will notify you in advance) for phone bookings (instead of using our online services); and iv) any insurance premium, if purchased.

 We must receive your balance payment on the final payment date according to the number of people your accommodation is stated to sleep and when your booking will begin, which will be stated on your booking confirmation.

 We will automatically collect the balance owed from the card that you used to pay the deposit on the final payment date, unless you pay the balance before that date or notify us of an alternative payment method. If you book after the applicable final payment date notified to you; we must receive full payment of the total cost when making the booking.

 Failure to pay by the final payment date will result in your booking being cancelled immediately and the provisions of clause 10 (Customer cancellations) will apply.

 You must pay by debit or credit card, and we only accept payment in pounds sterling. There is no charge for debit or credit card payments. However, if your bank refuses to make payment for any reason, an administration charge of £35 will apply.

 All charges and refunds are made for and on behalf of the Owner, unless we have agreed differently with the Owner, as stated otherwise in these booking conditions, such as insurance fees.

The prices charged by Owners are constantly under review. Prices of unsold accommodations may increase or decrease at any time, and we may also correct mistakes in the pricing of unsold accommodation at any time. The confirmed price will be provided by us upon booking. As changes and mistakes can happen, it is your responsibility to verify the price and details of your accommodation at the time of booking.

 All quoted prices include any taxes and charges which may apply at the time of booking.

 Prices are for the entire accommodation and are not per person, except when an extra person charge applies.

Contact us using your online account or Contact us about changes as soon as possible.

 All changes require the Owner’s agreement. We cannot guarantee that the Owner will be able to meet your request.

 You cannot transfer your booking within 70 days of arrival or once the balance has been paid.

 If the Owner agrees to your change, an administration charge of £35 is applicable for each change of dates or £60 for each change of accommodation.

You will also be responsible for any costs incurred by the Owner in facilitating this change for you, which, where relevant, will be notified to you.

 Please note that the Owner may treat changes to your dates or accommodation as a cancellation of the original booking, potentially resulting in cancellation charges if you proceed.

You have free cancellation up to 14 days in advance

We and the Owner, reserve the right to make changes to your booking. If there is a mistake, including pricing, we reserve the right to adjust the price to correct the mistake. If you choose not to accept this, then the contract between us will be invalid and you will be entitled to a refund. You won’t, however, be entitled to compensation, nor to have the stay at the lower price.

 If we or the Owner need to make changes to your booking, we (on the Owner’s behalf where the Owner is making a change), will contact you by phone or by email as soon as is reasonably practical. We will explain what has happened and let you know about the change; however, neither we (nor the Owner) will have any further liability to you.

If we or the Owner must cancel your booking, you may choose to:

(iii)  obtain a refund of the amount already paid by you for the booking.

(i)  accept alternative accommodation – you may have to pay any difference in price if the cost of the new accommodationis higher or you will be reimbursed the difference if the cost of the new accommodation is lower;

(ii)  request a voucher for the amount you have previously paid towards the booking – the voucher terms and conditions will be available before you make your choice; or

(iii)  obtain a refund of the amount already paid by you for the booking.

Arrival and departure: You may arrive at your accommodation any time after 14pm on the first day of your booking and must leave by 11am on the last day

 Security deposits: Some Owners require payment of a security deposit. If applicable, this arrangement is directly between you and the Owner, which we may or may not administer on their behalf. Details regarding the amount, payment method and refund process will be provided at the time of booking.

 Behaviour: The Owner or their representative can deny access to the accommodation or end your stay if anyone in your party behaves unreasonably, causes offense or damage, disrupts others, or violates booking conditions or restrictions on the accommodation advertisement. If the Owner or their representative believes this is likely or if any such behaviour occurs, the contract will end, you must leave immediately, no refund will be given, and you may be responsible for any costs incurred by the Owner due to your behaviour. Neither we nor the Owner will have any further responsibility to you. You and your party agree:

to keep the accommodation clean and tidy, and leave it in the same condition as you found it (if, in the Owner’s or the Owner’s representative’s opinion, additional cleaning and/or repairs are required, you will be responsible for the cost);

not to use the accommodation for any illegal or commercial purpose;

not to sublet the accommodation or any part of it or otherwise allow anyone not in your party to stay;

not to behave in an anti-social manner or act in a way which may disrupt or affect the enjoyment of others;

to comply with any restrictions or requirements specified in the accommodation advertisement, such as regardingparty composition; and

that failure to comply with the above will result in your booking being cancelled and neither we nor the Owner willhave any legal or financial responsibility to you.

 Damage: You are responsible for the actions and omissions of all guests staying at the accommodation during the bookingand agree to pay the Owner and us for all costs incurred by the Owner and/or us as a result of any breakage or damage in or to the accommodation caused by you, your party or anyone you invite round. You may need to check and sign a contents inventory on arrival. If you discover that anything is missing or damaged on arrival, please notify the Owner or their representative immediately.

 Maximum occupancy: You and your party agree to follow the maximum occupancy for overnight stays as stated on the website and to obtain Owner consent for any visitors or events (such as parties/celebrations or gatherings). You must tell us before

booking if your group booking is a stag/hen party. Some owners reserve the right to refuse these bookings. Failure to comply with these obligations could result in cancellation of your booking, refusal of entry to accommodation or repossession, with no refund payable to you and no responsibility on the part of us or the Owner.

 Right of Entry: The Owner, or its representative, reserves the right to enter the accommodation i) without prior notice in special circumstances including emergency situations (for example if repairs need to be carried out) or if there is a breach, or suspected breach, of booking conditions or any other applicable terms; and ii) on reasonable prior notice to conduct inspections, including cases where you have reported issues with the accommodation. By agreeing to these terms, you consent to granting the Owner or their representatives such access.

 Smoking : is prohibited in all accommodations and outside in public areas, including shared facilities.